Refund policy

Last Updated: June 2026

At Rare Valvet™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, personal care products that have been used, opened, damaged by misuse, or returned without original packaging may not be eligible for return.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to the original payment method within 5-10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Contact Us

For return or refund assistance, please contact:

Email: support@rarevelvet.shop