FAQ
1. How can I place an order?
Simply browse our store, add your desired product(s) to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
2. How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location and may take approximately 5-15 business days after shipment.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this information to monitor your package's progress.
4. Do you offer free shipping?
We occasionally offer free shipping promotions. Any active shipping offers will be clearly displayed on our website.
5. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
6. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at support@rarevelvet.shop. We cannot guarantee changes once an order has entered processing.
7. What is your return policy?
We want you to be satisfied with your purchase. Please review our Return & Refund Policy page for detailed information regarding returns, refunds, and eligibility requirements.
8. What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue. We will work with you to find a suitable solution.
9. Is my payment information secure?
Yes. We use secure payment processing systems and industry-standard security measures to help protect your personal and payment information.
10. How can I contact customer support?
You can reach our customer support team by email at:
We aim to respond to all inquiries within 24-48 business hours.
11. Do you ship internationally?
We currently ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
12. What if I entered the wrong shipping address?
Please contact us immediately at support@rarevelvet.shop. If your order has not yet been processed, we may be able to update the shipping information.
Still Need Help?
If you cannot find the answer you're looking for, please contact our support team at:
We're always happy to assist you.
Thank you for shopping with Rare Valvet™!